Communication And Virtual Teams

The communication has four components, that without one of them there will not be possible a good communication, this components are:

–The communicator
–The receiver
–Perceptual screens
–The message

In the organizations communication is very important to achieve goals, and managers must have skills to communicate, express their ideas, listen and have a good relation in a proper way to their employees. There can be 5 types of effective managers:

Expressive speakers:
•Openly express thoughts, opinions, ideas and feelings.
•Talk to employees as friends
• the result is that employees know where they stand

Persuasive leaders:
•Rather than directive and autocratic
•They encourage others to achieve results instead to giving orders.

Sensitivity to feelings:
• Is capable of adopting a critical perspective and provide negative feedback, is confidential and in a constructive manner.
•Works to enhance employee self-esteem.

Informative managers:
• Uses dissemination of information.
Keep employees well informed.
Avoid overload information.

Reference:

Class Presentation- Organisations and Cultures, Lecturer: Cristina Robledo A. -2010 - 02


Question:

1. Communication is a process that allows organizations to send/receive messages within their own boundaries but also to interact with outside entities (customers, suppliers, the media, etc.). Messages are send/received not only through oral and written statements, there are many channels and ways that need to be considered when discussing effective organizational communication. In that sense, the use of sounds has become increasingly important.
Based on the article “If Intercontinental were a sound…what would it be?”*, Please discuss the implications (potential advantages, disadvantages, challenges, etc.) of using sounds to send strategic messages. You need to integrate the use of key concepts relating to the topic of communication to support your answer.

*Michael Spencer, "If InterContinental were a sound … what would it be?", Journal of Business Strategy, Vol. 31 Iss: 4, pp.39 - 46

Answer:

An organization must be aware of the implications of communicating using sounds and accents have when this organization is trying to achieve an specific result.

Good communications are basic to successful relations in Business, I think that using sounds to communicate and communicating with some despite to obtain a result can be beneficial for a short term result, but can be bad for a long term relation with customers, suppliers and the media.

In the article: Why Good Communication Is Good Business - By Marty Blalock, the author explains: ” Flatter organizations mean managers must communicate with many people over whom they may have no formal control. Even with their own employees, the days when a manager can just order people around are finished. The autocratic management model of past generations is increasingly being replaced by participatory management in which communication is the key to build trust, promote understanding and empower and motivate others”.

The past article show us how now days the complexity of the organizations is making that communication must be simple, it isn’t always easy to send a clear message for example messages send through a melody not always is perceived clearly en the receiver doesn’t receive a clear goal, it can be ambiguous, this is one of the problems of communicating through sounds, the communication ambiguous and the receiver wont get the organization propose.


Reference:
http://www.bus.wisc.edu/update/winter05/business_communication.asp